Delivery Policy
Delivery Policy
We deliver to the 48 contiguous United States only. This does not include Hawaii, Alaska, Puerto Rico, APO, and FPO.
DELIVERY OPTIONS:
1- IN-ROOM DELIVERY:
Service includes: Furniture delivery to the room of your choice
Service Area |
Flat Rate |
0-30 miles from store 30-50 miles from store 50-100 miles from store |
$50 $75 $125 |
Dallas, Fort Worth, Waco, Bryan, and College Station & their surroundings
|
$399 |
Austin, San Antonio, Killeen, and Temple & their surroundings |
$299 |
101-200 miles from store | $299 |
Louisiana |
$399 |
In-Room delivery is not available to other locations |
Please note that assembly service is not included in In-Room Delivery service.
2- WHITE GLOVE DELIVERY:
Service includes: Furniture delivery to the room of your choice & unpacking and assembly of furniture.
Service Area |
Flat Rate |
0-30 miles from store 30-50 miles from store 50-100 miles from store |
$199 $225 $325 |
Dallas, Fort Worth, Waco, Bryan, and College Station & their surroundings
|
$599
|
Austin, San Antonio, Killeen, and Temple & their surroundings
|
$399 |
101-200 miles from store | $399 |
Louisiana |
$599 |
White Glove delivery is not available to other locations |
3- CURBSIDE DELIVERY
Service includes: Furniture delivery to the curb or end of the driveway
outside the requested delivery address. Someone will have to be on hand to meet the driver and sign for the package.
Service Area |
Flat Rate |
201-300 miles from store |
$499 |
More than 301 miles from store in Texas |
$599
|
Louisiana | $399 |
Other states - For orders below $400 | $499 |
Other states - For orders between $401 and $700 | $699 |
Other states - For orders over $701 |
$799 |
Curbside delivery is not available to other locations |
|
We offer same-day delivery to Houston area for the products that display "AVAILABLE FOR SAME-DAY DELIVERY" . If these products are ordered by 12pm Monday to Friday, they will be delivered the same day by 10pm. If they are ordered after 12pm, delivery will be the next business day. Same-Day Delivery is not available Saturdays and Sundays.
We also offer 1-7 Days Delivery to specific areas for the products that display "AVAILABLE FOR SAME-DAY DELIVERY" .
- 1 to 7 Business Days: Dallas, Fort Worth, Austin, San Antonio, Temple, Killeen, Waco, College Station, and Bryan areas & their surroundings
Items with the same day delivery badge are ready for delivery. Items that do not have this badge will be back-ordered from the vendor after your order is received. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Please note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.
Damaged Products & Missing Pieces:
Damaged products and missing pieces must be reported within 24 hours of delivery. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of damaged merchandise as it is required for replacement.
For any questions about delivery services, please call us at 601-668-9613